""We've got multichannel, we're online, we have got 450 stores, that's not planning on changing." CASHFLOW INVESTED "We're not going to be in a situation where people feel like they're dealing with a robot," he said. There were "huge opportunities" to use AI, he said, adding that generative AI large language models would be a leap forward that rivalled the arrival of the smartphone.īT would use AI to deliver better customer service, driven by customer needs, he said, as well as capturing other business opportunities. Jansen said around 10,000 fewer network engineers would be needed to run digital networks, while technologies like automation and AI would replace another 10,000. Talks between BT and the CWU were necessary to ensure a smooth transition on that front said the union, adding that BT should aim to keep direct jobs and cut contractors.īT's rival Vodafone (VOD.L) said on Tuesday it would cut 11,000 jobs worldwide to try to restore its competitive edge. The Communication Workers Union (CWU) said the job cuts were "no surprise" given the coming changes in infrastructure and technology. "It's a rolling programme (of cuts), but it's a five-to-seven-year landing zone," he told reporters. Jansen said BT's ongoing job cuts would accelerate as it completes its fibre build and switches off 3G. Some 30,000 of its current employees are contractors. The group's total number of workers would reduce from 130,000 to between 75,000 and 90,000 by its 2030 financial year at the latest, it said. "New BT Group will be a leaner business with a brighter future," he said. Jansen said after completing the fibre roll-out, digitising the way it worked, adopting artificial intelligence (AI) and simplifying its structure, BT would rely on a much smaller workforce and significantly reduced cost base by the end of the 2020s.
SIMON SAYS AI PRO
The former state monopoly reported on Thursday pro forma revenue and core earnings growth for the first time in six years in the year to the end of March, but the cost of transforming the business, and the hit to its free cash flow took a toll, sending its shares down 7% in morning trade. The company has been working through a transformation plan to build a national fibre network under boss Philip Jansen, as well as rolling out high-speed 5G mobile services.
LONDON, May 18 (Reuters) - BT Group (BT.L), Britain's biggest broadband and mobile provider, will cut up to 55,000 jobs including contractors by 2030 - potentially over 40% of its workforce - as it completes its fibre roll-out and adapts to new technologies such as AI.
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